We appreciate your interest in our website and our company. We care about the protection of your personal data that is collected, processed and used when you visit our website. Your data is protected as required by law.
1. Basic information about the processing of personal data
In principal, you can visit our websites without that we collect personal data. Personal data are collected only if you provide them for the execution of a contract, when opening a customer account or when contacting us. These data will be used without your explicit consent for the contract processing and processing of your inquiries only. After the completion of the contract processing, your data will be stored according to tax and commercially-related safekeeping periods but they will be inaccessible for other uses and are deleted once the time limit has expired, unless you have explicitly consented to the further use of your data.
2. Your indications in forms, inquiries or registrations
We provide the possibility on our website to contact us by e-mail or contact form. Please note that KOMSA-Group (affiliated companies in accordance with sect. 15 AktG (German Companies Act) of KOMSA Kommunikation Sachsen AG1) collect, process and store
- your personal data: first name, last name, e-mail address, phone number
- as well as information of the subject line and comment field
to clarify your inquiry and to contact you accordingly by phone or in writing (also by e-mail).
We provide the option to register or to open a customer account on our site. Please note that KOMSA-Group (affiliated companies in accordance with sect. 15 AktG AktG (German Companies Act) of KOMSA Kommunikation Sachsen AG1) collect, process and store
- your personal data: first name, last name, e-mail address, phone number, your address (invoice address) as well as the differing delivery address, if applicable
to process the order and contact you accordingly by phone or in writing (also by e-mail).
1affiliated companies of KOMSA-Group are:
- NORITEL Mobile Kommunikation GmbH
- w-support.com GmbH
- Saxonum GmbH
- aetka Communication Center AG
- KOMSA Systems GmbH
- mercum Logistik GmbH
- KOMSA Data & Solutions GmbH
- KOMSA Field Service GmbH
- KOMSA Nordwest GmbH
- Revived Products GmbH
- TYSKCOM GmbH
3. Disclosure of personal data for processing orders
We will disclose the collected personal data for the contract processing to the forwarding agent that is in charge of the delivery insofar as it is required for the delivery of the goods.
- For the payment by credit card via PayPal or by direct debit via PayPal, we will disclose your payment details to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxemburg that are required for the payment processing. You will find further information about the data privacy of PayPal (Europe) S.à r.l. et Cie, S.C.A. at: https://cms.paypal.com/de/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=de_DE.
We use so-called cookies on different websites to make a visit on our websites more attractive and to activate certain functions. Cookies are small text files that are saved on your terminal device. Some of the used cookies are deleted once the browsing session has been ended, i.e., after closing your browser (session cookies). Other cookies are set permanently and will not expire after so short time intervals (persistent cookies).
You can set up your browser so that you will be informed about the setting of cookies and can decide individually about their acceptance or refuse acceptance of cookies in certain cases or generally. The refusal of the cookies can limit the functionality of our website. The following cookies are used:
You will find further information about cookies from Google Analytics by following this link
Session cookies are used for the purchase process in the shop in which the session ID is stored. This cookie is required for the assignment of shopping carts and customer data and will be deleted after closing the browser session.
5. Server data
For technical reasons, the following data that are transferred from your internet browser shall be registered in the server logfile:
- Your IP address (internet protocol address)
- Date and time of your access
- The WEB-site you visited
- The operating system and version of the operating system you used
- The browser and version of the browser you used
- The transferred data volume
- The report of the successful access (status)
These data are saved separately from your personal data which you might have specified and thereby do not permit any conclusion regarding the concerned person. The collected data are stored and processed to fix technical problems as well as for statistical reasons in order to optimise our internet presence and our offers.
6. Use of Google AdWords Conversion tracking
The online advertising programme “Google AdWords” is used for this website as well as the conversion tracking within Google AdWords. The cookie for the conversion tracking is set when the user clicks on an ad delivered by Google. Cookies are small text files that are stored on your computer system. Those cookies will expire within 30 days and allow no personal identification. If this cookie has not yet expired when the user visits certain pages of the website, we and Google will be able to tell that the user clicked on the ad and was forwarded to that page. Each customer of Google AdWords receives a different cookie. This avoids that cookies can be tracked via the websites of AdWords customers. We use the information collected by the conversion cookies to compile conversion statistics for AdWords customers that opted for the conversion tracking. The customers receive information about the total number of users that clicked on the ad and had been forwarded to a page with conversion tracking. However, they will not receive information about data that would allow a personal identification of users. If you do not want to participate in the tracking, you can object to such use by easily deactivating the cookie of the Google conversion tracking on your internet browser in the user setups. In this case, you will not be included in the conversion tracking statistics.
You will receive further information about the data protection regulations of Google at: http://www.google.de/policies/privacy/
7. Web analysis service
Google Analytics, a web analysis service of Google Inc. (“Google”), is used for this website. Google Analytics uses so-called “cookies”, i.e., text files that are stored on your computer and allow analysing the use of the website. The information that is generated by the cookie about your use of this website is usually transferred to a server of Google in the USA and saved there. However, in case of an activation of the IP anonymization on this website, your IP address will be already shortened by Google within the member states of the European Union or in another contracting states of the Agreement on the European Economic Area. The full IP address will be transferred to the USA and shortened there in exceptional cases only. Under the authority of the provider of this website, Google will use this information to analyse the use of the website in order to compile reports about the website activities and provide further service related to the website and internet use for this website provider. The IP address that had been transferred by your browser for Google Analytics will not be merged with other data from Google. You can prevent the storage of the cookies by setting the browser software accordingly; we point out, however, that you might not be able to make full use of all the functions on this website. Moreover you can prevent the registration of the data generated by the cookie as well as the use of these data about the use of the website (incl. your IP address) by Google and the processing of these data by Google by downloading and installing the browser plugin on the following link: http://tools.google.com/dlpage/gaoptout?hl=de
We would like to point out that Google Analytics is used with the extension "_anonymizeIp()" on this website and therefor only shortened IP addresses are used to exclude any personal identification.
8. Your rights and how to contact us
You have the right of free information about your stored data as well as a right to demand correction, barring or deletion of these data. In case you have questions about the collection, processing or use of your personal data, please contact us. The same applies for further information, barring, deletion or correction requirements related to your personal data as well as for revocations of given consent.
Please use the following address for contacting us:
Wittgensdorfer Höhe 2
or by e-mail to: